PEP — Delivered to You

You don't have to
walk in. We'll bring it to you.

Speak to our doctor by phone. If PEP is right for you, your medication is delivered to your location — in plain packaging, with no clinic name on it.

Doctor firstA real doctor assesses you

Plain packagingNo clinic name, no labels

Kept privateConfidential medical records

Tap to call · Doctor available

Call the doctor

+60 12-275 4821

The doctor will assess whether delivery is suitable for you. Nothing is sent without a consultation.

Why time matters

PEP works best within the first 72 hours.

0–24HOURS

Highest effectiveness. Treatment is most likely to prevent HIV when started immediately after exposure.

24–48HOURS

Still effective. Don't wait — the sooner treatment starts, the better the outcome.

48–72HOURS

Final window. PEP must be started before 72 hours from exposure.

! Waiting until you feel ready to visit a clinic can cost you the window. Call now — we can start without you leaving home.

How delivery works

One call. Then it comes to you.

You speak with the doctor

Not a receptionist, not a call centre. A medical doctor who handles PEP regularly takes your call directly.

The doctor assesses you

A few questions about your exposure, timing, and health history. The doctor decides whether PEP is appropriate and whether delivery is suitable for your case. Usually 5–10 minutes.

Your medication is prepared

Dispensed by our pharmacy team and sealed in plain packaging. Nothing on the outside identifies the clinic or the contents.

Delivered to your location

To your home, office, or wherever you choose. The doctor confirms the delivery window with you on the call, along with the next steps in your treatment.

Your privacy

Discretion isn't a promise.
It's a procedure.

Anyone can say "confidential." Here is exactly what we do, so you know what to expect before you call.

Plain, sealed packagingNo clinic name, no logo, no medication name on the outside. It looks like any other parcel.
The rider is told nothingWhoever delivers your parcel does not know what is inside it or where it came from.
You choose the drop-off pointDoorstep, lobby, guardhouse, or a meeting point away from home. Tell the doctor what works.
No unexpected calls or messagesWe contact you only on the number you call from, and only when you've told us it's safe.
No waiting room, no reception deskNobody sees you arrive. Nobody sees you leave. There is nothing to be seen.
Your records stay with the doctorHeld under Malaysian medical confidentiality. Not shared with your family, employer, or anyone else without your consent.
No judgment on the callThe doctor asks what is medically necessary and nothing more. You will not be lectured.

24/7

Doctor on duty,
day and night

Branches across
KL & Selangor

MOH

Licensed clinic
network

Private

Delivered to you,
not collected

"Most people don't delay because they can't afford it. They delay because they don't want to be seen. So we removed the part where you're seen."

— Klinik DrPrevents Medical Team

The doctor you'll speak with

Certified in HIV PEP — not a generalist.

Your Doctor

Dr. Arravindh

Certified in HIV post-exposure prophylaxis by the Malaysian AIDS Foundation. Clinical experience across several Malaysian government hospitals.

"Patients come to me at the worst moment of their week. My job is to handle it the same way every time — clinically, calmly, without a single question that isn't medically necessary."

Certified in HIV PEP management — Malaysian AIDS Foundation
Clinical experience at Hospital Ipoh, Hospital Jelebu, Hospital Rembau, and Hospital Besar Seremban
Trained in confidential, non-judgmental sexual health care
Works alongside a full team of certified doctors across all 9 clinic locations

Common questions

Things you might be wondering.

Will the person delivering know what it is?

No. The parcel is plain and sealed, with nothing on the outside identifying the clinic, the contents, or the medication. The person delivering it is not told what is inside.

Can it be delivered somewhere other than my home?

Yes. Your office, a guardhouse, a lobby, or a meeting point — wherever you prefer. Tell the doctor on the call and it will be arranged.

Why do I have to speak to a doctor first?

PEP is a prescription medication. It is not suitable for everyone, and the right treatment depends on your exposure, timing, and health history. The doctor's assessment is what makes it safe — and it is also the fastest way to find out whether PEP is the right option for you at all.

What happens on the call?

The doctor will ask a few questions about your exposure, when it happened, and your medical history. It usually takes 5–10 minutes. By the end of the call you will know whether PEP is appropriate for you, what the treatment involves, and how it will reach you.

Will anyone find out?

Your consultation, your records, and your treatment are confidential. We do not contact your family, your employer, or anyone else. We contact only you, on the number you choose, at a time you tell us is safe.

How much does it cost?

The cost depends on the treatment the doctor recommends after assessing you. The doctor will explain it clearly on the call, before you commit to anything.

What if I'm past 72 hours?

Please still call. The doctor can advise on testing, monitoring, and the right steps for your situation. Even if PEP is no longer the appropriate option, you should not be left without medical guidance.

Would you rather come in?

You can. We have nine 24-hour branches across KL and Selangor, and you are welcome at any of them, at any hour. Delivery exists for people who would rather not — it is an option, not a requirement.

You don't have towalk in. We'll bring it to you.